Refund Policy

At AL HAFIZ LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they arrive damaged or defective. Gift cards and clearance items are also non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

If the return is due to our error or a damaged item, we will cover the return shipping costs. For all other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery in accordance with this policy.

Contact Us

If you have any questions regarding our Refund Policy, please contact us.

AL HAFIZ LIMITED

Lytchett House, 13 Freeland Park
Wareham Road
Poole, Dorset BH16 6FA
United Kingdom

Email: alhafizltd2@gmail.com

Phone: +44 7454 740643